Sometimes when you try to run the "Build KPI" option within Influence, you may get a message stating
"KPI rebuild is currently being run by another user."
When a user runs the KPI rebuild option, a LOCK file is created. and removed when the process has completed.
If the process does not finish properly or there is a problem, it is possible that this lock file gets left behind and will need to be removed manually.
The following steps can be used to remove the lock file.
| NB: Before starting ensure that there are no users are currently rebuilding the KPIs. |
1) Open windows file explorer on the database server, and find the ...\system folder.
2) Find the file called ...\system\KPILOCK-???? (where ???? is the system number, e.g. KPILOCK-0001)
3) Delete this file.
Once the Lock file has been removed, you will be able to run the Build KPI option.
[keywords: Unlock KPI, rebuld KPI locked, KPI unlock]
Graeme Orchard
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