Start a conversation

Troubleshooting

  • COM Errors

    This guide is designed to help you to diagnose and fix issues you may have if you experience a COM Error. Sometimes when you try to use your Influence database it may crash into the code and display a...

  • IQ Report - Missing Columns (Rebuild Tables)

    (** Internal Influence Information ** ) On older systems the file structure for the IQ-Columns file is different than the current file structure. If you have drag/dropped an IQ report into system and ...

  • Unlock KPI Build

    Sometimes when you try to run the Build KPI option within Influence, you may get a message stating KPI rebuild is currently being run by another user.   When a user runs the KPI rebuild option, a LOCK...

  • MS Outlook Warning : A Program is trying to send an email message on your behalf.

    Allow Access Message Sometimes when using Influence and trying to send an email journal, you may get a warning message displayed stating: A program is trying to access e-mail address information store...

  • Influence Performance Troubleshooting (System slow/ Connection dropping)

    If you are experiencing speed or performance issues when using the Influence system there are a few things you should look at, and some changes you can try to increase performance. Please follow the c...

  • Dealing with problem CVs

    Whilst the Influence software is generally very good at dealing with CVs that are drag/dropped into the system, sometimes, when you try to drop a CV from an email into Influence, you will get an error...

  • CV Drag and Drop Solutions

    Occasionally when you try to drag and drop or import a CV into Influence the CV will not import. It is usually because of some problem with the MS Word document itself either with the formatting, the ...