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Different SMS Reply Numbers for Offices (Firetext)

If you have a multi-office system setup within Influence whereby users login and choose a particular 'office' or 'branch' they are working from then provided you are using Firetext as your SMS provider, it is now possible to have a different 'reply' number  dependent upon the office the user is logged-in as.
e.g. Replies to SMS messages sent from the Redhill office will go back to a different number than replies from the Staines office.


An example of a multi-office login is shown below.


e.g. Replies to SMS messages sent from the Cheam office will go back to a different number than replies to messages sent from the Redhill office.

NB: This ONLY works if you are using FIRETEXT as the integrated SMS message provider for your Influence database.

How it works

When you login to the system you will choose an 'office'.
Once you are logged in as that office any SMS message you send will pass over the relevant 'reply' number to firetext when they send the message.
This means that the recipient will see a different number depending upon which office sent them the text.


Setup

To record different numbers against each office you need to go to:

Maintenance > Setup > Code Tables.
Choose system area as S - System, then choose code table Offices [005]

Tick the Extra Info [  ] box  at the bottom of the screen. In the column labelled FT Reply No. enter the relevant number for replies for that office.


NB: This ONLY works if you are using FIRETEXT as the integrated SMS message provider for your Influence database.

Normally Firetext themselves will allocate you multiple 'virtual' numbers for each office which they will then process and forward back to you. Please speak to Firetext about obtaining reply numbers for each of your offices.



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  1. Graeme Orchard

  2. Posted
  3. Updated

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